Re: Creating new email address from existing account

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Re: Creating new email address from existing account

Thomas Bruederli-2
Hi

I'm sorry but you wrote to the wrong people. We don't host your e-mails and we're not responsible for the system you're using to access them. Please contact your internet hosting provider or IT responsible for first level support. If you don't know who this might be please review your bills and see who you are paying for email or web hosting services.

Roundcube is not a service but free software which your hosting provider installed on their servers.

Best regards,
Thomas


On Thu, Jan 5, 2017 at 12:41 AM, Wes Gonzalez <[hidden email]> wrote:
Hello,

I'm not sure if this is the right place to be emailing, but I recently started this new job that uses Webmail/Roundcube and they're asking me to create a new work email address for another new employee.  The employee I replaced created all of the email addresses so no one at my work knows how to and any help would be greatly appreciated.

Thank you,


Wes




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Re: Creating new email address from existing account

Giles Coochey

You could -

Find a way to get console access on the web host that is running Roundcube

Locate the config.inc.php file that configures roundcube

Read the file, look for something like: $config['default_host']

This may be set to the host that actually hosts the mailboxes of the users in question

It might be a service provided by a third party or it might be a server that is internal to your company.

Find a way to get console access on that mailbox server.

Try to identify what email software is running (e.g. dovecot IMAP server or something else)

Discover how it handles accounts.

Create account.

But as Thomas wrote, Roundcube is a piece of software that is provided 'as-is' which people take and integrate with their existing mail systems, it sounds like the OP is in a difficult situation, and he should probably blame the prior employee he has replaced for not providing any documentation.


On 19/01/17 19:57, Thomas Bruederli wrote:
Hi

I'm sorry but you wrote to the wrong people. We don't host your e-mails and we're not responsible for the system you're using to access them. Please contact your internet hosting provider or IT responsible for first level support. If you don't know who this might be please review your bills and see who you are paying for email or web hosting services.

Roundcube is not a service but free software which your hosting provider installed on their servers.

Best regards,
Thomas


On Thu, Jan 5, 2017 at 12:41 AM, Wes Gonzalez <[hidden email]> wrote:
Hello,

I'm not sure if this is the right place to be emailing, but I recently started this new job that uses Webmail/Roundcube and they're asking me to create a new work email address for another new employee.  The employee I replaced created all of the email addresses so no one at my work knows how to and any help would be greatly appreciated.

Thank you,


Wes





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-- 
Regards,

Giles Coochey
+44 (0) 7584 634 135
+44 (0) 1803 529 451
[hidden email]

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